Refund & Return Policy

14-day returns

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, unwashed, in their original packaging and with all parts and accessories included.

Items that cannot be returned

For hygiene and practical reasons, the following cannot be returned unless faulty:

• Cleaning cloths and coaster sets once opened or used
• Write-on cards, label tags and notepads once marked or written on
• Any item that has been installed, fitted or modified

Faulty or incorrect items

If an item arrives faulty, damaged or is not what you ordered, contact us within 14 days and we will arrange a free replacement or a full refund, including any return shipping for the faulty item.

How to start a return

Email support@watkinsph.shop with your order reference and the reason for the return. We will reply with return instructions and the return address. Please do not send items back before receiving instructions.

Return shipping

For change-of-mind returns, you are responsible for the cost of return shipping and we recommend a tracked service. For faulty or incorrect items, we cover return shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable except where the item was faulty or incorrect.

Statutory rights

This policy is in addition to your statutory rights under the laws of England and Wales. Nothing here limits those rights.

Questions

Email support@watkinsph.shop or call +44 7321361329 and we will help.