Privacy Policy

Who we are

WATKINS PLUMBING & HEATING LIMITED, a company registered in England and Wales under company number 04864600, with its registered office at 1 The Old Vicarage, Stithians, Truro, England, TR3 7FD. For any privacy question, contact support@watkinsph.shop.

What we collect

• Order & contact data: name, email, shipping/billing address, phone number, and order history.
• Payment data: processed by our payment providers. We receive confirmation of payment and the last four digits / card type, but never your full card number.
• Communications: messages you send via our contact or bulk-order forms.
• Technical data: IP address, device and browser type, and usage data collected through essential and analytics cookies.

How and why we use it

• To process, fulfil and deliver your orders (legal basis: performance of a contract).
• To provide customer support and respond to enquiries (legitimate interests / contract).
• To prevent fraud and keep the store secure (legitimate interests / legal obligation).
• To send order updates, and — only with your consent — marketing emails you can opt out of at any time.
• To meet tax, accounting and other legal obligations.

Payment processors & service providers

We share the minimum data needed with trusted processors who act on our behalf, including:

• Stripe and PayPal — to process payments securely (PCI-DSS compliant).
• Shipping carriers — to deliver your order and provide tracking.
• Email and hosting providers — to operate the store and send transactional emails.

These providers are bound to use your data only to provide their service to us.

International transfers

Some providers may process data outside your country. Where data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

How long we keep data

We keep order records for as long as needed to fulfil the order and to meet legal, accounting and tax requirements, after which we delete or anonymize it. Marketing data is kept until you unsubscribe.

Your rights (GDPR / UK GDPR)

If you are in the UK, EU or EEA, you have the right to:

• access a copy of your personal data;
• correct inaccurate data;
• request erasure or restriction of processing;
• object to processing based on legitimate interests or direct marketing;
• data portability; and
• lodge a complaint with your local supervisory authority (in the UK, the ICO).

Your rights (CCPA — California)

If you are a California resident, you have the right to know what personal information we collect, to request deletion, and to opt out of any “sale” or “sharing” of personal information. We do not sell your personal information. You may exercise these rights without discrimination by emailing support@watkinsph.shop.

Cookies

We use essential cookies to run the cart and checkout, and may use analytics cookies to understand how the store is used. You can control cookies through your browser settings; disabling essential cookies may affect checkout.

How to exercise your rights

Email support@watkinsph.shop and we will respond within the timeframe required by applicable law (generally within 30 days). We may need to verify your identity before acting on a request.

Changes

We may update this policy from time to time. The “last updated” date above shows the latest revision.